InèsCustomer supportCustomer serviceAnswer customer calls
Calls qualified and routed under the rules and permissions you approved.
Deliverable: Calls qualified and routed under the rules and permissions you approved.
Ready-to-use missions with Inès
6 of 12 missions shown
InèsCustomer supportCustomer serviceInèsCustomer supportCustomer serviceTrack complaints
Structured tracking with history, next action and expected timeline.
Deliverable: Structured tracking with history, next action and expected timeline.
InèsCustomer supportCustomer serviceTrack customer satisfaction
A summary of feedback, pain points and situations to address.
Deliverable: A summary of feedback, pain points and situations to address.
InèsCustomer supportCustomer serviceDetect at-risk customers
A list of sensitive situations with the observed signals.
Deliverable: A list of sensitive situations with the observed signals.
InèsCustomer supportCustomer serviceAnswer requests received by email
Prepare contextual replies and review the cases that require your intervention.
Deliverable: Contextual replies and a clear queue of cases to approve.
InèsCustomer supportCustomer serviceSort and route requests
Each request is sorted, prioritized and routed to the right person.
Deliverable: Each request is sorted, prioritized and routed to the right person.
Frequently asked questions
Before assigningyour first mission.
What happens after I choose a mission?
Alma adapts the mission to your context, prepares the AI Collaborator and identifies the applications, data and approvals required before launch.
What does the included first mission cover?
It lets you scope, prepare and test a first mission. It ends with the mission, after 7 days or after 1 million tokens, whichever comes first.
Which actions remain under my control?
You choose the accessible applications and the actions that require your approval. No sensitive action is executed without your consent.
Which applications can my AI Collaborator access?
More than 3,200 integrations are available. Your AI Collaborator accesses only the applications you connect and the permissions required for its mission.