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Sort and route requests

Each request is sorted, prioritized and routed to the right person.

Objective

You hand "sort and route requests" to an AI Collaborator prepared by Alma. Each request is sorted, prioritized and routed to the right person.

How it unfolds

  1. 1You describe your context, your rules and the expected result.
  2. 2Alma prepares the AI Collaborator: job profile, skills and validation framework.
  3. 3The Collaborator carries out the mission and presents the deliverable.
  4. 4You review, adjust if needed, then integrate the result.

Example deliverable

Each request is sorted, prioritized and routed to the right person.

What it produces

  • The deliverable described above, ready to approve.
  • A record of available sources and steps, depending on connected tools.

Know-how mobilized

Request handlingPrioritization and routingReply draftingSatisfaction follow-up

Possible tools

EmailHelpdeskChatBase de connaissances

Related missions

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Answer requests received by email

Contextual replies and a clear queue of cases to approve.

Customer support

Answer customer calls

Calls qualified and routed under the rules and permissions you approved.

Customer support

Track complaints

Structured tracking with history, next action and expected timeline.

Customer support

Alma · AI mission coordinator

Alma adapts the mission and prepares Inès according to your criteria.

Prepare with Alma

Sort and route requests

Prepare with Alma