Inès
Job profile · Customer Support
- Reference department
- Customer Relations
- Possible placement
- Person · Team · Department · Organization
Inès prepares replies to your customer requests.
- First mission included
- No commitment
- Human support when needed
Inès · AI Collaborator · Customer Support profileInès streamlines every step of your customer relationship.
Entrust her with inbound requests. She classifies, prepares replies and submits commercial gestures or sensitive cases.
Ready-to-use missions with Inès
Answer requests received by email
You hand "answer requests received by email" to an AI Collaborator prepared by Alma. Contextual replies and a clear queue of cases to approve.
View missionAnswer customer calls
You hand "answer customer calls" to an AI Collaborator prepared by Alma. Calls qualified and routed under the rules and permissions you approved.
View missionSort and route requests
You hand "sort and route requests" to an AI Collaborator prepared by Alma. Each request is sorted, prioritized and routed to the right person.
View missionTrack complaints
You hand "track complaints" to an AI Collaborator prepared by Alma. Structured tracking with history, next action and expected timeline.
View missionCustomer Relations · Example
Inès prepares replies. Your team decides sensitive cases.
Entrust her with inbound requests. She classifies, prepares replies and submits commercial gestures or sensitive cases.
Mission · Demonstration
Handle customer requests
- 09:0518 requests classified.
- 09:1213 contextual replies prepared.
- 09:183 sensitive cases isolated.
Decision required
Authorize an exceptional commercial gesture?
Demonstration only: no real action will be performed.
Mission after mission
Inès completesa mission.The experienceremains.
Inès starts with a customer support profile. Add new skills, applications and job profiles as new work is assigned.
Explore the MarketplaceInès
Same identity, new capabilities
- Additional job profiles
- Skills tested by the community
- Methods specific to your organization
- New missions without starting over
FAQ