Unitalk Privacy Policy

Welcome to Unitalk! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms

Definitions

The terms below will have the following definition whether they are used in the singular or plural in this Privacy Policy :

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Unitalk SAS
• Cookiesare small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Service refers to unitalk's products
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting of Your Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• Name or nickname
• Your company location or address
• Your company name
• Other personal profile information voluntarily provided by You

Usage Data

Usage Data is collected automatically when using the Service.

• Chat Logs: Unitalk chat data is stored either on our secure cloud servers or, if you choose, on your own infrastructure. If stored in our cloud, all commands and chat logs from your interactions with the AI assistants will automatically sync to our cloud servers and be recorded. Data stored on our cloud servers is governed by this Privacy Policy. If you choose to host Unitalk on your own infrastructure, the data is stored solely on your infrastructure and is under your complete control and responsibility.
• Settings Data: All personalized settings You use for the Unitalk product, including but not limited to your account settings, language preferences, theme settings, and other customization options.
• Behavioral Data: This encompasses your UI interaction behaviors while using our product service, including page navigation, button clicks, mouse scrolling, and other user behavioral data.
• Device Information: Such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Mobile Device Information: When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Information We Receive from Other Sources.

• Information from third-party services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information and your photo, and your use of the third-party account. We may also process some of the information that is stored in these third-party accounts to provide our Services to you, but this processing is at your direction, and we do not use information we collect from your third-party accounts, including via Google Workspace APIs, to develop, improve, or train generalized/non-personalized artificial intelligence or machine learning models. Furthermore, we retain information from your third-party accounts only so long as necessary to provide our Services to you. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
• To contact you: To contact you by email or other equivalent forms of electronic communication, such as mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• To manage your requests: To attend and manage your requests to us.
• For product enhancement: We collect and analyze your usage data to improve user experience, such as optimizing UI interaction and training more advanced AI models.
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

Sharing Your Personal Information

We may share your personal information in the following situations:

• Service Providers: We may share Your personal information with service providers who assist us in providing and maintaining the Service. These service providers include, hosting providers such as Amazon Web Services (AWS) for data storage and infrastructure, email providers such as Amazon Simple Email Service (SES) for email communications, and AI model providers such as OpenAI, Anthropic, Mistral, Google, who provide the underlying AI models that power Unitalk. These service providers only use your information for the purposes for which we disclose it to them, specifically excluding the use of Customer Data for model training purposes, as further detailed in the "LLM Training Restrictions" section of this Privacy Policy.
• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With your consent: We may disclose your personal information for any other purpose with your consent.

Sharing Information with 3rd Parties

The personal information Unitalk collects from you is stored in one or more databases hosted by Amazon Web Services (AWS) located in Paris, France. AWS does not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Unitalk engages third parties to send information to you, including information about our products, services, and events.

We do not otherwise reveal your personal data to non-Unitalk persons or businesses for their independent use unless:

• you request or authorize it;
• the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property, or safety of our employees or others;
• the information is provided to our vendors or service providers who perform functions on our behalf;
• to address emergencies or acts of God;
• to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.

We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Unitalk website connects with third-party services such as Google, Facebook, LinkedIn, Twitter, and others. If you choose to share information from the Unitalk website through these services, you should review the privacy policy of that service. If you are a member of a third-party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Third parties you connect to Unitalk.

• Google: We access your Google User Data only to facilitate and enhance the functions of our application. Specifically, we synchronize your Google Docs, Google Sheets, Google Slides, pdfs, and plain text files (files with the “.txt” extension) that are within the folders you select when connecting your Google Drive account to Unitalk or that you provide to us directly via a link (e.g., a Google Sheets URL). You can change this selection at any time or request us to delete all your data. The sole purpose of this data is to allow you to use your Google User Data on the Unitalk Platform. Unitalk will not use this data for any other purpose like advertising or marketing. Unitalk use and transfer of information received from Google API’s to any other app will adhere to Google API Services User Data Policy, including Limited Use requirements.

LLM Training Restrictions

• Unitalk and AI Model Providers (e.g. OpenAI, Anthropic, Mistral, Google, Perplexity ..) do not use Customer Data for model training purposes.
• Unitalk will not grant any third party the right to use Customer Data for model training
• AI model providers (OpenAI, Anthropic, Mistral, Google ..) apply a “Zero Data Retention” policy, meaning that Customer Content will not be logged for human review and will not be saved to disk or retained by those providers.

Data Subject Rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Unitalk collects about you and how it is used.

If you wish to confirm that Unitalk is processing your personal data, or to have access to the personal data Unitalk may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Unitalk might have received the data from Unitalk; what the source of the information was (if you didn’t provide it directly to Unitalk); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Unitalk if it is inaccurate. You may request that Unitalk erase that data or cease processing it, subject to certain exceptions. You may also request that Unitalk cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Unitalk processes your personal data. When technically feasible, Unitalk will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Unitalk will provide you with a date when the information will be provided. If for some reason access is denied, Unitalk will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at privacy@unitalk.ai. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.

Data Storage and Retention

Your personal data is stored by Unitalk on its servers and on the servers of Amazon Web Services (AWS), the cloud-based database management service Unitalk engages, located in Paris, France. Unitalk retains service data for the duration of the customer’s business relationship with Unitalk and for a period of time thereafter, to analyze the data for Unitalk’s own operations, and for historical and archiving purposes associated with Unitalk’s services. Unitalk retains prospect data until such time as it no longer has business value and is purged from Unitalk systems. All personal data that Unitalk controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@unitalk.ai

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Payments Information

We may utilize third-party payment processing services (such as Stripe) for payment processing. Under no circumstances do we store or collect Your payment card details. Your payment information will be directly provided to the selected third-party payment processor, which is bound by its privacy policy in handling Your personal information.

Our third-party payment processor complies with the PCI Security Standards Council's PCI-DSS standards, established to ensure secure handling of payment information. This standard is a collaborative effort by brands such as Visa, Mastercard, American Express, and Discover to promote secure payment processing.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us at privacy@unitalk.ai.